Buying and selling property is one of the biggest investment decisions New Zealanders make. There are many risks, and when issues occur with a real-estate transaction, the financial and emotional impact on consumers can be significant and long lasting.
REA provides clear and accessible information to consumers and consumer groups through a range of communication channels including settled.govt.nz to mitigate the risks of consumer harm and to help them confidently engage in real estate transactions without harm.
REA is focused on reaching New Zealand's diverse communities across age, ethnicity, gender identification, and ability. Through research and engagement, REA will increase our understanding of the needs of New Zealand's diverse communities that participate in real estate transactions.
Importantly REA will increase understanding of the needs of Māori consumers and licensees and enhance the ability to protect Māori consumers and help shape acceptable licensee conduct.