Real estate work can be busy, time-pressured and competitive. You have multiple listings, buyer enquiries to respond to, multiple sale processes to run and getting support is crucial to your business.
If someone is new to the real estate industry, becoming an assistant is a great way to understand how it works and to ease them into the business. The position of a non-licensed assistant can help support you and your agency, so you can focus on guiding vendors and buyers through the home buying and selling process.
If you're employing a non-licensed support person, make sure you’re clear on what ‘real estate agency work’ is. Only people who hold a licence are able to do ‘real estate agency work’, which is defined in Section 4 of the Real Estate Agents Act 2008(external link). If your non-licensed assistant wants to do ‘real estate agency work’ they’ll need to get a real estate licence.
Real estate agency work or agency work—
(a) means any work done or services provided, in trade, on behalf of another person for the purpose of bringing about a transaction; and
(b) includes any work done by a branch manager or salesperson under the direction of, or on behalf of an agent to enable the agent to do the work or provide the services described in paragraph (a); but
(c) does not include—
(i) the provision of general advice or materials to assist owners to locate and negotiate with potential buyers; or
(ii) the publication of newspapers, journals, magazines, or websites that include advertisements for the sale or other disposal of any land or business; or
(iii) the broadcasting of television or radio programmes that include advertisements for the sale or other disposal of any land or business; or
(iv) the lending of money on mortgage or otherwise; or
(v) the provision of investment advice; or
(vi) the provision of conveyancing services within the meaning of the Lawyers and Conveyancers Act 2006.