Serious complaints against real estate professionals are considered by a Complaints Assessment Committee (CAC). You can search for published CAC decisions, Real Estate Agents Disciplinary Tribunal decisions and some High Court appeals.

Complaint decisions are published

Complaints Assessment Committee and Real Estate Agents Disciplinary Tribunal decisions are published in our Decisions Database and on the Public Register of licensees.

Decisions are published after a 20-working day appeal period and remain on the public register for 3 years.

Decisions database(external link)

Tribunal decisions are also published on the Ministry of Justice Te Tāhu o te Ture Tribunal website.

View decisions on the Tribunal website(external link)


Compliance statistics

We report monthly statistics on complaint and appeal outcomes that have gone through the early resolution and CAC process.

See the latest monthly complaint and appeal statistics

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